Terms & Conditions

Terms & Conditions

Onlineprovisions.com Customer Agreement (this agreement) is a legal agreement between you and us that states the terms and conditions under which you may receive the onlineprovisions.com services and use of the onlineprovisions.com website.


Terms & Conditions of onlineprovisions.com are:

The terms ‘you’, user (s), hereunder refer to the person visiting, accessing, browsing through and/or using the Marketplace at any point in time.

If you have any clarifications regarding the Terms of Use, please do not hesitate to contact us at info@onlineprovisions.com



Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use/access the Marketplace.

However, if you are a minor, i.e. under the age of 18 years, you may use/access the Marketplace under the supervision of an adult parent or legal guardian who agrees to be bound by these Terms of Use. You are however prohibited (even under provision) from purchasing any product(s) which is for adult consumption, the sale of which to minors is prohibited.

Onlineprovisions.com, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, or refuse to permit use/access to the Marketplace, if: (i) it is discovered or brought to notice that you do not conform to the eligibility criteria, or (ii) onlineprovisions.com has reason to believe (including through evaluating usage patterns) that the eligibility criteria is not met/is violated by a user, or (iii) may breach the terms of this User Agreement.


Account & Registration Obligations

You need to register and login for placing orders on onlineprovisons.com. You must remember your login and registration details before purchasing from onlineprovisions.com. By agreeing to the Terms of Use, you have agreed to receive promotional communication and emails from us. The user can opt out from such communications either by contacting the customer services team of onlineprovisions.com and placing a request for the same.

As part of the registration process, the Company may collect the following personally identifiable information about you, including but not limited to Name , email address, age, address mobile phone number and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages you visit/access, the links you click on the Marketplace, the number of times you access a particular page/feature and any such information.


User Guidelines

While using the website, you may agree to follow certain guidelines and code of conduct. These rules and guidelines ensure smooth as well as safe usage of the website.

Users have the responsibility of signing out the website when the session is over. We are not liable for any damage or loss that incurs if a registered user does not abide by this guideline.

Users are prohibited from modifying, changing, uploading, publishing, hosting, transmitting any data to the website that may be deemed as sexual harassment, obscene, defamatory, pornographic or otherwise illegal in any manner.

Users are not permitted to use any data that has been copyrighted.

Users are prohibited associating onlineprovisions.com with any scheme, surveys, contest, or promotion that is not connected to onlineprovisions.com.



Pricing Policy:

Pricing and pricing fluctuations: All products displayed at our website are sold at MRP, unless otherwise specified. You can view the prices at the time of purchase. No refunds will be given and no extra charges will be collected in case of fluctuations in price of products.


Pricing display:

Users may find pricing errors on the website as the prices listed are subject to data received from manufacturers/suppliers. You may find incorrect pricing due to technical or typographical errors.

We reserve the right to modify the pricing displayed on the website. Furthermore, onlineprovisions.com also holds the right to cancel orders placed at incorrect prices.


Cancellation Policy

All cancelations should be made within the time slot provided for the product at the website. Cancellations can be done by contacting the customer service and the user will be refunded for any payment already made.

Onlineprovisions.com reserves the right to cancel an order subject to incorrect pricing display and/or unavailability of product. This may be done after order processing and payment, irrespective of any previous confirmation of the order. In case any payments have been made, users will be refunded for the same.



All complaints should be made using the complaint form provided by the website. User complaints will be taken into account and sorted as soon as possible.

Refund and Return Policy

Customers can return any product purchased within a limited period of time. Return period will be specified with every product listed on the website. Any payments made for the said product(s) will be either refunded or credited to the users account. Credited value can be used to make subsequent purchases.